Returns Policy
Your satisfaction is our priority. Here's our commitment to you.
100% Freshness Guarantee
If you're not completely satisfied with the quality or freshness of your order, we'll make it right with a full refund or replacement. No questions asked.
When to Contact Us
🥩
Quality Issues
Product doesn't meet freshness standards
📦
Wrong Items
Received different products than ordered
❓
Missing Items
Order is incomplete or items missing
📋
Damaged Packaging
Products arrived damaged or unsealed
How to Request a Return/Refund
1
Contact us within 24 hours
Reach out via WhatsApp (+971 58 517 8182) or email within 24 hours of receiving your order.
2
Share photos of the issue
Send clear photos showing the problem with the product or packaging.
3
We'll resolve it quickly
Choose between a full refund or a replacement delivery at no extra cost.
Refund Timeline
| Payment Method | Refund Time |
|---|---|
| Credit/Debit Card | 3-5 business days |
| Apple Pay / Google Pay | 3-5 business days |
| Store Credit | Instant |
Important Notes
- Returns must be requested within 24 hours of delivery
- Products should be kept refrigerated until the issue is reported
- We may request the product be returned for quality assessment
- Refunds are processed to the original payment method
- Change of mind returns are not accepted for food safety reasons
Need Help?
Our customer service team is available 7 days a week to assist you.